Privacy
Who is responsible for my data?
TerraBrain is operated by Terralox. This page explains what we collect and why.
Do I need to give personal information?
Not to use the free library and AI guide. Do not type your name, phone number, email or address into the chat or the feedback form. A city or part of town is enough. If you create an account, we collect your email address and anything else you choose to add to your profile.
What happens to what I type in the chat?
Your messages are sent to our AI provider, Anthropic, to generate the answer. They are processed under Anthropic's commercial terms for API customers. We do not sell them or use them for advertising. For signed-in users we keep a count of questions asked for usage limits and billing. Basic request logs (time, error codes) are kept by our host for a short period to keep the service running.
What about payments?
Payments are handled by Stripe. We never see or store your full card number. We receive your plan, payment status and the last four digits of the card so we can manage your subscription.
What is stored on my device?
Your conversation map is saved in your own browser so you can come back to it. You can erase it at any time with "Clear history on this device." Cookies record that you passed the bot check, count questions toward usage limits and, if you sign in, keep you signed in.
What other services are involved?
- Vercel hosts the site.
- Cloudflare provides DNS, security and the Turnstile bot check, which may process your IP address and browser signals for that purpose.
- Anthropic provides the AI model behind the chat.
- Stripe processes payments (paid plans only).
- An account provider stores sign-in details (accounts only).
What happens to feedback?
When you rate an answer or suggest an improvement, we store the rating, your comment, the question and answer it refers to, and the time. We use it only to correct and improve the library and the guide.
Do you sell data or track me for ads?
No. We do not sell personal information and do not use third-party ad trackers. If sponsored listings are added, they will be labeled and will not use your chat history or personal information for targeting.
How long do you keep data?
Account and billing records are kept while your account is open and afterward as long as needed for taxes, disputes and fraud prevention. Feedback is kept until it is no longer useful for improving the service.
Can I see or delete my data?
Yes. Email info@terralox.com to ask for a copy of your account data, to correct it, or to close your account and delete it, except records we must keep by law.
Is TerraBrain meant for children?
No. The service is not directed to children under 13 and we do not knowingly collect their information.
Will this page change?
We may update it as the service changes. The date at the top shows the current version. Important changes will be announced on the site or by email to account holders.